Política de envío
ORDER PROCESSING TIME
At MyMara, we prioritize fast shipping to get your order to you as soon as possible. Orders within the EU typically arrive in 2–6 business days. Processing takes 1–2 business days (weekends and holidays excluded). High order volumes may cause slight delays, and we’ll notify you of any significant delays via email or phone.
WHERE WE SHIP
EU countries
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Other countries
Australia, Canada, Iceland, Switzerland, USA, Norway, United Kingdom, China, Singapore
Not seeing your country? Contact us at shop@mymara.eu or through chat – we’ll see what we can do.
SHIPPING PARTNERS, RATES AND ESTIMATES
Rates vary by country. Exact price is shown at checkout
| FedEx (International Connect Plus) | up to 7 business days | EU & non-EU countries |
| DPD (parcel lockers and pickup points, courier) | 1-3 business days |
Parcel lockers and pickup points |
| Smartposti (parcel lockers, courier) | 1-3 business days | Estonia, Finland, Latvia, Lithuania |
| Omniva (parcel lockers, courier) | 1-3 business days | Estonia, Latvia, Lithuania |
| Unisend (parcel lockers) | 1-3 business days | Estonia, Latvia, Lithuania |
DOMESTIC SHIPPING RATES AND ESTIMATES
Orders within Estonia are usually processed the same day and delivered the next day if placed before 1 PM.
| DPD parcel locker | 2.90€ | next business day |
| SmartPosti parcel locker | 2.95€ | next business day |
| Omniva parcel locker | 3.10€ | next business day |
| Unisend parcel locker | 2.55€ (free of charge 99€+ orders in Baltics) | 1-2 business days |
SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
CUSTOMS, DUTIES, AND TAXES
Our company is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
PACKAGING
We minimize packaging for EU shipments to reduce waste and shipping costs. This may include taping original shoe boxes or using smaller, more efficient packaging. Shoe boxes taped by us do not affect your right to return the item.
DAMAGES
Our company is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
LOST OR STOLEN PACKAGES
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
RETURNS AND REFUNDS
Please refer to our Return and refund policy for detailed information about options and procedures for returning your order.
Thank you for shopping with us!