Returns and Exchanges for Non-EU Orders
Chose the Wrong Size?
Before deciding to exchange or return your shoes, please make sure you've:
- Removed all paper inserts, tags, and packaging materials from inside the shoes.
- Checked whether your shoes came with two pairs of insoles — some models include both a thicker and a thinner option.
Try both to ensure the best fit before requesting an exchange.
Exchanges
Shopping for shoes online isn’t always easy. If you ordered the wrong size or model, don’t worry. Here's how to exchange your pair:
- Place a new order for the correct item through our webshop and complete the payment. We’ll ship it out as soon as possible.
- Return the original pair by initating a return via our Customer Portal.
- Once we receive the returned item, we’ll process your refund.
If you can’t find the right pair or need help choosing, just write us in chat or email us at shop@mymara.ee.
Returns
You have the right to return any item bought from our webshop within 14 days of delivery.
To qualify for a full refund:
- The product must be unused, except for trying it on like you would in a physical store.
- If the item shows signs of use beyond that, we may reduce the refund to reflect the loss in value.
Return shipping costs are the responsibility of the customer. Please note that for orders outside the European Union, the original shipping fee is non-refundable.
To request a return, please use our dedicated Customer Portal.
