Return Information for EU customers

Chose the Wrong Size?

Before deciding to exchange or return your shoes, please make sure you've:

  • Removed all paper inserts, tags, and packaging materials from inside the shoes.
  • Checked whether your shoes came with two pairs of insoles — some models include both a thicker and a thinner option.
    Try both to ensure the best fit before requesting an exchange.

Exchanges

Shopping for shoes online isn’t always easy. If you ordered the wrong size or model, don’t worry. Here's how to exchange your pair:

  1. Place a new order for the correct item through our webshop and complete the payment. We’ll ship it out as soon as possible.
  2. Return the original pair by initating a return via our Customer Portal.
  3. Once we receive the returned item, we’ll process your refund.

If you can’t find the right pair or need help choosing, just write us in chat or email us at shop@mymara.ee.

Returns

You have the right to return any item bought from our webshop within 14 days of delivery.

To qualify for a full refund:

  • The product must be unused, except for trying it on like you would in a physical store.
  • If the item shows signs of use beyond that, we may reduce the refund to reflect the loss in value.

Shipping costs of returns are covered by the client. Original shipping cost up to the lowest available shipping fee is refunded together with product refund for orders from European Union.

To request a return, please use our dedicated Customer Portal.

Returning Your Package to Us

You're always welcome to return your package at our physical shop. Alternatively, here are the available return options based on your original delivery method:

  • FedEx – we'll send you the shipping label and instructions separately.
  • Smartposti parcel locker – use the same code you used to collect the parcel; no separate return code is issued. No need to print a shipping label.
  • DPD parcel locker – a return PIN will be sent via SMS and/or email upon delivery. Use this code to return the package. No need to print a shipping label.